How are you coordinating your field operations? Due to the usual problems and data collection errors with traditional manual field service monitoring, many companies are now investing in field service management software to automate the process and improve efficiency.
Field service management (FSM) helps to coordinate field operations using mobile workforce. It involves scheduling of service orders, tracking vehicle locations, dispatching agents, and checking job status. The right software helps to automate these tasks and allow real-time access through mobile apps using cloud-based platforms. The FSM solutions are popular with companies that employ mobile agents or contractors in various fields like waste management, telecommunications, utilities, in-home healthcare, and public sector transportation.
Benefits of Field Service Management Software
Organizations that have embraced FSM software have increased their job turnout by over 47 percent with better efficiencies. Service firms can leverage FSM to add value and reduce costs in numerous ways including:
1) Reduced Fuel Costs
By using route optimization software and dynamic scheduling programs, service companies can significantly reduce distances covered hence minimizing fuel consumption. Many organizations have established custom route planning schedules and saved thousands of gallons of fuel every year.
2) Improved Visibility and Staff Management
FSM systems with capabilities for mobile tracking keep you updated on the location of your fleets and job statuses. Customer service reps and fleet managers can also get real-time reports for better accountability and make plans for expected delays or breakdowns.
3) Better Managing of Contractors
Many service companies are now using external contractors to carry out their operations. This may be as a result of increased competition, aging workforce, or high client demands. Contractors will significantly improve your asset uptime but come with an extra baggage of management issues. To remain true to your brand, you need to ensure that the contractor represents the face of your company. FSM solutions offer solid control over your order scheduling, field assets, and time tracking for better service delivery.
4) Improved Job Success
Your employees need timely access to necessary trade tools, training resources, and back-end systems to do a perfect work. It’s now possible to obtain useful information using FSM mobile apps. Field technicians can get manuals, diagnostic tools, and schematics that guide them through a new job.
5) Better accounting and data entry
The traditional paper-based reporting methodologies create more room for human error by having several redundant entries and at times staff dishonesty. An FSM solution enables your field technicians to accurately record job data, complete proofs, and log hours while still in the field. Office managers also receive real-time reporting through digital collection mechanism hence improving accuracy and security for company audits. You can learn more information at Miracle Service.